Frequently Asked Questions
Are your products authentic?
Yes. Every product at Treasured Scents is 100% authentic and sourced from trusted suppliers. We stand behind the genuineness of everything we sell.
How long does delivery take?
Orders within Nairobi are typically delivered within 1–2 business days. Countrywide delivery takes 2–4 business days depending on your location.
What payment methods do you accept?
We accept M-PESA, Visa, Mastercard and cash on delivery (where available).
Can I return or exchange a product?
Yes — please see our Returns & Exchanges page for details. Unopened items in original condition may be returned within the stated window.
Do you have physical stores?
Yes — visit us in Kilimani or Lavington. See our Store Locator for addresses and hours.
How do I get help with an order?
Reach our team at orders@treasuredscents.co.ke or call (+254) 0111 443 933.