Terms of service

Terms & Conditions

Acceptance of Terms

By accessing our website, Instagram page, WhatsApp channel, or purchasing from us, you agree to these Terms. If you disagree, please discontinue use. These terms govern platform usage, purchases, and interactions.

Products & Services

We retail body care, home care products and gifts sourced from brands such as Bath & Body Works, D'vine and Lattafa. Product images and descriptions are for illustrative purposes. We reserve the right to modify product lines and pricing.

E-Commerce Platforms

Sales occur through Instagram (@treasured_scents), WhatsApp Business, and www.treasuredscents.co.ke. Orders placed via social platforms receive secure checkout links or payment instructions.

Pricing & Payment

All prices are in Kenyan Shillings and are inclusive of applicable taxes unless stated otherwise. Accepted methods include M-PESA, mobile money, bank transfers and card payments. Full payment precedes dispatch.

Shipping & Delivery

Delivery is offered via trusted courier partners. Estimated times and costs are provided at checkout or via our communication channels.

Returns & Exchanges

Returns should be initiated within 48 hours of purchase for unopened, unused products. Sale items are non-returnable; return shipping may apply. See our Returns & Exchanges page.

User Conduct

Users may not misrepresent identity, use our content without permission, or resell products without written consent.

Intellectual Property

All logos, branding, photos, product descriptions and marketing material belong to Treasured Scents or its partners and are protected under copyright laws.