Returns & Exchanges
We want you to love your purchase! If you're not completely satisfied, we offer easy returns and exchanges with our customer-friendly policies.
How to Return an Item
Initiate Within 48 Hours
Contact us via website, call, text or Instagram/WhatsApp within 48 hours from purchase.
Exchange or Credit Note
We do not offer refunds. Eligible returns are exchanged or issued a credit note.
Condition & Packaging
Items must be unused and in original packaging (new condition). Defective items are eligible.
Processing
Devices take up to 14 working days to repair if malfunctioning and under our device policy.
Return Policy
Return Timeframe
Customers must initiate the return within 48 hours from the purchase date.
Eligibility
Products must be unused and in original packaging (new condition). Defective products are eligible.
Proof of Purchase
A valid receipt is required to process any return or exchange.
Non-Returnable Items
Opened wallflowers, opened deodorant sticks, opened room sprays, lit candles, used body products.
Exchange Information
Within Nairobi
We will send our rider for pick-up.
Outside Nairobi
Return shipping costs are shared between the customer and us.
Damaged/Wrong Products
If damages occur via our rider, we will exchange. For third-party couriers, liability rests with the courier (we support claims).
Important Notes
48-Hour Window: All returns must be initiated within 48 hours of purchase.
No Refunds: We offer exchanges or credit notes only. No cash refunds are provided.
Device Policy: Malfunctioning devices take up to 14 working days to repair under our device policy.
Contact Methods: Initiate returns via website, call, text, Instagram, or WhatsApp.
Need Help with a Return?
Our customer care team is ready to assist you with your return or exchange.